Welcoming Bilel Lounici to Cives: The Multilingual Maestro of IT Support!

At Cives, we pride ourselves on building a team of exceptional talent, and today, we’re thrilled to announce the newest addition to our family: Bilel Lounici, who joins us as Senior Technical Support. With a wealth of expertise and a linguistic edge that sets him apart, Bilel is poised to make a remarkable impact. Here's why we’re so lucky to have him. 

Bilel’s Superpower: Bridging Borders with Languages 

In our increasingly globalized world, communication is key. Lucky for us, Bilel is a true polyglot, seamlessly switching between Arabic (his native language), French (bilingual fluency), and English (professional proficiency). His ability to connect with diverse clients and colleagues across languages will ensure no query goes unresolved and no customer feels unheard. 

A Career Built on Excellence 

Bilel’s career journey reads like a masterclass in IT support and network management. From ECR IT Support to managing complex fiber-optic projects in his tenure as Senior Project Manager in Network Engineering, Bilel has shown a knack for delivering top-tier results. Here’s a snapshot of his expertise: 

• System and Network Administration: Managing Active Directory, configuring firewalls, and ensuring optimal network performance. 

• Virtualization and Cloud Technologies: Proficiency in VMware, AWS, and Docker gives him a future-focused edge. 

• Data Analysis and Business Intelligence: Whether it’s with Power BI or Excel, Bilel turns raw data into actionable insights. 

• Technical Support Mastery: Armed with experience in Jira Service Desk, ServiceNow, and troubleshooting everything from peripherals to network issues, he’s a true problem-solver. 

Certifications to Impress 

Bilel’s commitment to learning is unmatched. With certifications in CCNA Networking, FTTH Optical Access, and Power BI, he’s always ahead of the curve. His mastery of tools like SQL, Kubernetes, and even VoIP Systems ensures that Cives’ IT infrastructure is in the best hands. 

Why We’re Excited 

At Cives, we value not just skills but also the passion and drive to innovate. Bilel’s dedication to systems maintenance, software configuration, and agile methodologies aligns perfectly with our mission to deliver exceptional technical support and IT solutions. His multilingual abilities will enhance our global outreach, and his rich technical background will elevate our operations. 

A Fun Addition to the Team 

Beyond the certifications and impressive resume, Bilel brings a spark of personality. Whether it's discussing network configurations or bonding over the latest tech innovations, we know he’ll quickly become a cornerstone of our team culture. 

Join Us in Welcoming Bilel! 

We couldn’t be more thrilled to welcome Bilel Lounici to Cives. His journey, skills, and multilingual charm make him an incredible addition to our team. Let’s give him a warm welcome as he embarks on this exciting new chapter with us. 

Stay tuned to see the magic Bilel brings to Cives!