| Pricing (Contact Us) |
New
$
per/mo
|
Per License
$
per/mo
|
Per License
$
per/mo
|
Per License
$
per/mo
|
| Software SLA |
| System Availability |
99.50% |
99.95% |
99.95% |
99.95% |
| Server Response Times |
800 ms |
600 ms |
500 ms |
300 ms |
| Software Updates |
Automatic |
Automatic |
Automatic |
Automatic |
| Customer Support |
| Support Channels |
Tickets |
Tickets, eMail, Phone |
Tickets, eMail, Dedicated Phone |
Tickets, eMail, Dedicated Phone |
| Support Hours |
9am-5pm GMT |
Custom |
Custom |
Custom |
| Support Personnel |
Standard Support Team |
Standard Support Team |
Dedicated Support Team |
Dedicated Support Team |
| Response Times |
Best Effort |
2 Hours |
30 Minutes |
15 Minutes |
| On Site Support |
N/A |
|
|
|
| Training & Onboarding |
| Customer Training |
|
|
|
|
| Onboarding Package |
|
|
|
|
| Knowledge Base Access |
|
|
|
|
| Developer Support |
| Custom Dev Services |
|
|
20 S/W Eng Days |
40 S/W Eng Days |
| Beta Program Access |
|
|
|
|
| Roadmaps Reviews |
|
|
|
|
| Private API Access |
|
|
|
|
| General |
| Account Management |
|
|
Sales AM |
Executive AM |
| Health Checks |
|
|
Bi Weekly |
Weekly |
| Proactive Maintenance |
|
Monthly |
Bi Weekly |
Weekly |
| Feedback Loops |
|
|
|
|
| Service Health Reports |
|
Bi Monthly |
Monthly |
Bi Weekly |
| |
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