--- title: supportpackages --- [Skip to the main content.](https://cives.ai/supportpackages#main-content) [![Cives](https://cives.ai/hs-fs/hubfs/image%20Inverted.png?width=762&height=732&name=image%20Inverted.png "Cives")](https://cives.ai?hsLang=en) [![Cives](https://cives.ai/hs-fs/hubfs/Cives%20Oringal%20Transparent.png?width=762&height=732&name=Cives%20Oringal%20Transparent.png "Cives")](https://cives.ai?hsLang=en) - [Home](https://cives.ai) - [Platform](https://cives.ai/platform-1) - Solutions - [Courts](https://cives.ai/courts-for-webex) - [Legislate](https://cives.ai/legislate-for-webex) - [GovConnect](https://cives.ai/govconnect) - [Boardrooms](https://cives.ai/boardrooms-for-webex) - [Viritual Visits](https://cives.ai/virtual-visits-for-webex) - [VRConnect](https://cives.ai/showrooms) - [Resources](https://cives.ai/resources) - [Blog](https://cives.ai/bloginsights) - [Contact](https://cives.ai/contact-us) - [About](https://cives.ai/about-us) Search [Request 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Policy](https://cives.ai/eula-0-0) Subscribe to our newsletter for invaluable insights directly from our worldwide customer community. ##### Column Headline - Testing 1 - Sub Nav 1 - Sub Nav 2 - Testing 2 - Testing 3 ##### Column Headline - Testing 1 - Sub Nav 1 - Sub Nav 2 - Testing 2 - Testing 3 ##### Column Headline - Testing 1 - Sub Nav 1 - Sub Nav 2 - Testing 2 - Testing 3 ##### Column Headline - Testing 1 - Sub Nav 1 - Sub Nav 2 - Testing 2 - Testing 3 # Support Packages View our various support offerings  ### Let's find the right plan for you.   - Included Free - Extended Support - Platinum Support - Platinum Plus Support | | Included Free | Extended Support | Platinum Support | Platinum Plus Support | | --- | --- | --- | --- | --- | | Pricing (Contact Us) | New $ per/mo | Per License $ per/mo | Per License $ per/mo | Per License $ per/mo | | Software SLA | | | | | | System Availability Ensuring a specified percentage of uptime, providing reliable and continuous access to our platform. | 99.50% | 99.95% | 99.95% | 99.95% | | Server Response Times Guaranteed maximum server response times to ensure optimal performance and quick access to our enterprise platform. | 800 ms | 600 ms | 500 ms | 300 ms | | Software Updates Regularly scheduled updates to ensure the platform remains secure, reliable, and equipped with the latest features | Automatic | Automatic | Automatic | Automatic | | Customer Support | | | | | | Support Channels Multiple communication avenues available for swift issue resolution and personalized assistance with our enterprise platform | Tickets | Tickets, eMail, Phone | Tickets, eMail, Dedicated Phone | Tickets, eMail, Dedicated Phone | | Support Hours Designated periods when our support team is available to provide assistance and address inquiries related to our enterprise platform. | 9am-5pm GMT | Custom | Custom | Custom | | Support Personnel Various team members available to provide expert assistance and guidance for optimal utilization of our enterprise platform | Standard Support Team | Standard Support Team | Dedicated Support Team | Dedicated Support Team | | Response Times Guaranteed timelines for resolving issues promptly and efficiently, ensuring minimal disruption to enterprise operations. | Best Effort | 2 Hours | 30 Minutes | 15 Minutes | | On Site Support Dedicated service for providing hands-on assistance and troubleshooting directly at your enterprise location when needed. | N/A | | | | | Training & Onboarding | | | | | | Customer Training Tailored sessions aimed at equipping users with comprehensive knowledge and skills to maximize efficiency and proficiency with our enterprise platform. | | | | | | Onboarding Package Customized program designed to facilitate seamless integration and adoption of our enterprise platform, ensuring a smooth transition and optimal user experience. | | | | | | Knowledge Base Access Comprehensive repository of resources and guides to empower users with self-service solutions and insights into our enterprise platform functionalities. | | | | | | Developer Support | | | | | | Custom Dev Services Custom software development designed to meet specific business needs, enhancing the functionality and scalability of our enterprise platform | | | 20 S/W Eng Days | 40 S/W Eng Days | | Beta Program Access Opportunity to preview and provide feedback on upcoming features and enhancements in our enterprise platform, shaping future developments. | | | | | | Roadmaps Reviews Insight into future updates and developments planned for our enterprise platform, ensuring alignment with strategic business needs and goals. | | | | | | Private API Access Exclusive access to private only APIs for seamless integration and customization of our enterprise platform, tailored to unique business requirements. | | | | | | General | | | | | | Account Management Dedicated management for strategic guidance and personalized assistance in optimizing usage and performance of our enterprise platform. | | | Sales AM | Executive AM | | Health Checks Regular assessments to ensure the optimal performance and stability of our enterprise platform, enhancing reliability and user experience. | | | Bi Weekly | Weekly | | Proactive Maintenance Scheduled and preemptive upkeep of our enterprise platform to minimize disruptions and optimize performance, ensuring continuous operational efficiency. | | Monthly | Bi Weekly | Weekly | | Feedback Loops Mechanisms for collecting and acting upon user input to continuously improve our enterprise platform, enhancing user satisfaction and functionality. | | | | | | Service Health Reports Regularly provided updates on the operational status and performance metrics of our enterprise platform, ensuring transparency and proactive management of service issues. | | Bi Monthly | Monthly | Bi Weekly | | | | | | | ###### 6 min read #### [CLOSING THE DISTANCE](https://cives.ai/bloginsights/closing-the-distance?hsLang=en) Sep 29, 2026 by Brian McGlynn Meeting NCSC’s Standard for Remote Access to Justice “Without the proper technology and support in place, the benefits... ###### 10 min read #### [Everyone at the Table, Nobody in the Corner](https://cives.ai/bloginsights/everyone-at-the-table-nobody-in-the-corner?hsLang=en) Sep 15, 2026 by Brian McGlynn How a single operator console makes room and remote procedurally indistinguishable — and why generic videoconferencing... ###### 9 min read #### [THE REAL COST OF “ALMOST HYBRID”](https://cives.ai/bloginsights/the-real-cost-of-almost-hybrid?hsLang=en) Sep 1, 2026 by Brian McGlynn A Sector-by-Sector Account of Risk, Exclusion, and Institutional Damage When Hybrid Infrastructure Is Approximated... ## Get started today! 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