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When WhatsApp Replaces Business Cards: Our Incredible Week at IACA Dubai
It’s not every conference where you walk away with WhatsApp numbers instead of business cards—but the 2025 IACA...
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| Included Free | Extended Support | Platinum Support | Platinum Plus Support | |
|---|---|---|---|---|
| Pricing (Contact Us) |
New $ per/mo |
Per License $ per/mo |
Per License $ per/mo |
Per License $ per/mo |
| Software SLA | ||||
| System Availability Ensuring a specified percentage of uptime, providing reliable and continuous access to our platform. |
99.50% |
99.95% |
99.95% |
99.95% |
| Server Response Times Guaranteed maximum server response times to ensure optimal performance and quick access to our enterprise platform. |
800 ms |
600 ms |
500 ms |
300 ms |
| Software Updates Regularly scheduled updates to ensure the platform remains secure, reliable, and equipped with the latest features |
Automatic |
Automatic |
Automatic |
Automatic |
| Customer Support | ||||
| Support Channels Multiple communication avenues available for swift issue resolution and personalized assistance with our enterprise platform |
Tickets |
Tickets, eMail, Phone |
Tickets, eMail, Dedicated Phone |
Tickets, eMail, Dedicated Phone |
| Support Hours Designated periods when our support team is available to provide assistance and address inquiries related to our enterprise platform. |
9am-5pm GMT |
Custom |
Custom |
Custom |
| Support Personnel Various team members available to provide expert assistance and guidance for optimal utilization of our enterprise platform |
Standard Support Team |
Standard Support Team |
Dedicated Support Team |
Dedicated Support Team |
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Best Effort |
2 Hours |
30 Minutes |
15 Minutes |
| On Site Support Dedicated service for providing hands-on assistance and troubleshooting directly at your enterprise location when needed. |
N/A | |||
| Training & Onboarding | ||||
| Customer Training Tailored sessions aimed at equipping users with comprehensive knowledge and skills to maximize efficiency and proficiency with our enterprise platform. |
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| Onboarding Package Customized program designed to facilitate seamless integration and adoption of our enterprise platform, ensuring a smooth transition and optimal user experience. |
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| Knowledge Base Access Comprehensive repository of resources and guides to empower users with self-service solutions and insights into our enterprise platform functionalities. |
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| Developer Support | ||||
| Custom Dev Services Custom software development designed to meet specific business needs, enhancing the functionality and scalability of our enterprise platform |
20 S/W Eng Days |
40 S/W Eng Days |
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| General | ||||
| Account Management Dedicated management for strategic guidance and personalized assistance in optimizing usage and performance of our enterprise platform. |
Sales AM |
Executive AM |
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| Health Checks Regular assessments to ensure the optimal performance and stability of our enterprise platform, enhancing reliability and user experience. |
Bi Weekly |
Weekly |
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| Proactive Maintenance Scheduled and preemptive upkeep of our enterprise platform to minimize disruptions and optimize performance, ensuring continuous operational efficiency. |
Monthly |
Bi Weekly |
Weekly |
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| Service Health Reports Regularly provided updates on the operational status and performance metrics of our enterprise platform, ensuring transparency and proactive management of service issues. |
Bi Monthly |
Monthly |
Bi Weekly |
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Nov 24, 2025 by Brian McGlynn
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