Support Packages

View our various support offerings 

Let's find the right plan for you.

 

Included Free Extended Support Platinum Support Platinum Plus Support
Pricing (Contact Us) New
$
per/mo
Per License
$
per/mo
Per License
$
per/mo
Per License
$
per/mo
Software SLA
System Availability
Ensuring a specified percentage of uptime, providing reliable and continuous access to our platform.
99.50%
99.95%
99.95%
99.95%
Server Response Times
Guaranteed maximum server response times to ensure optimal performance and quick access to our enterprise platform.
800 ms
600 ms
500 ms
300 ms
Software Updates
Regularly scheduled updates to ensure the platform remains secure, reliable, and equipped with the latest features
Automatic
Automatic
Automatic
Automatic
Customer Support
Support Channels
Multiple communication avenues available for swift issue resolution and personalized assistance with our enterprise platform
Tickets
Tickets, eMail, Phone
Tickets, eMail, Dedicated Phone
Tickets, eMail, Dedicated Phone
Support Hours
Designated periods when our support team is available to provide assistance and address inquiries related to our enterprise platform.
9am-5pm GMT
Custom
Custom
Custom
Support Personnel
Various team members available to provide expert assistance and guidance for optimal utilization of our enterprise platform
Standard Support Team
Standard Support Team
Dedicated Support Team
Dedicated Support Team
Response Times
Guaranteed timelines for resolving issues promptly and efficiently, ensuring minimal disruption to enterprise operations.
Best Effort
2 Hours
30 Minutes
15 Minutes
On Site Support
Dedicated service for providing hands-on assistance and troubleshooting directly at your enterprise location when needed.
N/A
Training & Onboarding
Customer Training
Tailored sessions aimed at equipping users with comprehensive knowledge and skills to maximize efficiency and proficiency with our enterprise platform.
Onboarding Package
Customized program designed to facilitate seamless integration and adoption of our enterprise platform, ensuring a smooth transition and optimal user experience.
Knowledge Base Access
Comprehensive repository of resources and guides to empower users with self-service solutions and insights into our enterprise platform functionalities.
Developer Support
Custom Dev Services
Custom software development designed to meet specific business needs, enhancing the functionality and scalability of our enterprise platform
20 S/W Eng Days
40 S/W Eng Days
Beta Program Access
Opportunity to preview and provide feedback on upcoming features and enhancements in our enterprise platform, shaping future developments.
Roadmaps Reviews
Insight into future updates and developments planned for our enterprise platform, ensuring alignment with strategic business needs and goals.
Private API Access
Exclusive access to private only APIs for seamless integration and customization of our enterprise platform, tailored to unique business requirements.
General
Account Management
Dedicated management for strategic guidance and personalized assistance in optimizing usage and performance of our enterprise platform.
Sales AM
Executive AM
Health Checks
Regular assessments to ensure the optimal performance and stability of our enterprise platform, enhancing reliability and user experience.
Bi Weekly
Weekly
Proactive Maintenance
Scheduled and preemptive upkeep of our enterprise platform to minimize disruptions and optimize performance, ensuring continuous operational efficiency.
Monthly
Bi Weekly
Weekly
Feedback Loops
Mechanisms for collecting and acting upon user input to continuously improve our enterprise platform, enhancing user satisfaction and functionality.
Service Health Reports
Regularly provided updates on the operational status and performance metrics of our enterprise platform, ensuring transparency and proactive management of service issues.
Bi Monthly
Monthly
Bi Weekly
 
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