2 min read
CIVES.AI is Heading to Cisco Live Amsterdam: Why This Year Feels Like the Most Exciting Yet!
As the Chief Product Officer of CIVES.AI, I’m thrilled to share that our team is heading to Cisco Live in Amsterdam!...
| Included Free | Extended Support | Platinum Support | Platinum Plus Support | |
|---|---|---|---|---|
| Pricing (Contact Us) |
New $ per/mo |
Per License $ per/mo |
Per License $ per/mo |
Per License $ per/mo |
| Software SLA | ||||
| System Availability Ensuring a specified percentage of uptime, providing reliable and continuous access to our platform. |
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| Server Response Times Guaranteed maximum server response times to ensure optimal performance and quick access to our enterprise platform. |
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| Software Updates Regularly scheduled updates to ensure the platform remains secure, reliable, and equipped with the latest features |
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| Customer Support | ||||
| Support Channels Multiple communication avenues available for swift issue resolution and personalized assistance with our enterprise platform |
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| Support Hours Designated periods when our support team is available to provide assistance and address inquiries related to our enterprise platform. |
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| Support Personnel Various team members available to provide expert assistance and guidance for optimal utilization of our enterprise platform |
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| Response Times Guaranteed timelines for resolving issues promptly and efficiently, ensuring minimal disruption to enterprise operations. |
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| On Site Support Dedicated service for providing hands-on assistance and troubleshooting directly at your enterprise location when needed. |
N/A | |||
| Training & Onboarding | ||||
| Customer Training Tailored sessions aimed at equipping users with comprehensive knowledge and skills to maximize efficiency and proficiency with our enterprise platform. |
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| Onboarding Package Customized program designed to facilitate seamless integration and adoption of our enterprise platform, ensuring a smooth transition and optimal user experience. |
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| Knowledge Base Access Comprehensive repository of resources and guides to empower users with self-service solutions and insights into our enterprise platform functionalities. |
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| Developer Support | ||||
| Custom Dev Services Custom software development designed to meet specific business needs, enhancing the functionality and scalability of our enterprise platform |
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| Beta Program Access Opportunity to preview and provide feedback on upcoming features and enhancements in our enterprise platform, shaping future developments. |
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| Roadmaps Reviews Insight into future updates and developments planned for our enterprise platform, ensuring alignment with strategic business needs and goals. |
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| Private API Access Exclusive access to private only APIs for seamless integration and customization of our enterprise platform, tailored to unique business requirements. |
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| General | ||||
| Account Management Dedicated management for strategic guidance and personalized assistance in optimizing usage and performance of our enterprise platform. |
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| Health Checks Regular assessments to ensure the optimal performance and stability of our enterprise platform, enhancing reliability and user experience. |
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| Proactive Maintenance Scheduled and preemptive upkeep of our enterprise platform to minimize disruptions and optimize performance, ensuring continuous operational efficiency. |
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| Feedback Loops Mechanisms for collecting and acting upon user input to continuously improve our enterprise platform, enhancing user satisfaction and functionality. |
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| Service Health Reports Regularly provided updates on the operational status and performance metrics of our enterprise platform, ensuring transparency and proactive management of service issues. |
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