Pricing (Contact Us) |
New
$
per/mo
|
Per License
$
per/mo
|
Per License
$
per/mo
|
Per License
$
per/mo
|
Software SLA |
System Availability |
99.50% |
99.95% |
99.95% |
99.95% |
Server Response Times |
800 ms |
600 ms |
500 ms |
300 ms |
Software Updates |
Automatic |
Automatic |
Automatic |
Automatic |
Customer Support |
Support Channels |
Tickets |
Tickets, eMail, Phone |
Tickets, eMail, Dedicated Phone |
Tickets, eMail, Dedicated Phone |
Support Hours |
9am-5pm GMT |
Custom |
Custom |
Custom |
Support Personnel |
Standard Support Team |
Standard Support Team |
Dedicated Support Team |
Dedicated Support Team |
Response Times |
Best Effort |
2 Hours |
30 Minutes |
15 Minutes |
On Site Support |
N/A |
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Training & Onboarding |
Customer Training |
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Onboarding Package |
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Knowledge Base Access |
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Developer Support |
Custom Dev Services |
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20 S/W Eng Days |
40 S/W Eng Days |
Beta Program Access |
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Roadmaps Reviews |
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Private API Access |
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General |
Account Management |
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Sales AM |
Executive AM |
Health Checks |
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|
Bi Weekly |
Weekly |
Proactive Maintenance |
|
Monthly |
Bi Weekly |
Weekly |
Feedback Loops |
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Service Health Reports |
|
Bi Monthly |
Monthly |
Bi Weekly |
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